With Dossier chat, website visitors can instantly reach you on your site, but your team is not always available to chat. During this time, visitors can leave you a message and their contact information so you can get back to them, later.
Companies have offices in several cities, often worldwide, and setting a schedule that automatically adjusts to their local hours can be challenging. Now, with Dossier chat, each of your teams or offices can independently set their availability to chat, specifying weekdays, weekends, and specific hours in a day.
When a visitor starts a chat during any of the available times, they are immediately routed to a team member. However, if a visitor starts a chat when your team is unavailable, they are informed that someone is not available to chat. They are asked to leave their contact information so someone can get back to them.
Once your team is back online, following up with the chatter is as easy as replying directly from Slack or Dossier. An email follow up is sent to the visitor and the reply is waiting for them when they visit your website again.
Set your team's chat hours from the Dossier portal in Setup > Chat > Working Hours.