In some cases, you may want the emails from a specific sender, such as a customer, to go to a specific Asana project so that account and client managers can track them. Account teams are interested in responding quickly to emails from their clients.
Let us suppose that Jane, who works at Client A, emails her account manager at their supplier. The account manager wants to send that email automatically to the Asana project Client A that she and her account team use.
The account manager also wants that email to appear in a second Asana project called Incoming Requests so that the support team can respond when emails arrive from customers.
Now, the customer service team will see the new customer task in their Asana queue in the Incoming Requests project. The account managers will see all follow-ups and replies in the Client A project.
Both the account manager and the customer service agent will be informed when either of them comments or responds to the Asana task. And when Jane, the contact at Client A replies, then her replies will appear in the same Asana task, which is mirrored in Asana in two different projects used by two different teams in Asana.