If you use Slack, you will enjoy how easily you can communicate with leads and customers, right from Slack. Dossier enhances Slack’s mobile app and alerts you so you can respond instantly to website chats and customer emails!
With Dossier, Slack channels become account-based channels, containing all your lead and customer conversations, docs and tasks in one place—the Slack channel. When you sign in to Dossier and connect Slack, Dossier sends customer emails into your account-based channels in Slack. Dossier continuously syncs emails and website chats in real time, keeping information up-to-date between Slack and your G Suite (Gmail) or Office 365 (Outlook) inboxes, as well as your website chats.
When a visitor arrives at your website and starts a chat, Dossier creates a new channel in Slack and a workspace for that chat conversation in Dossier.
NOTE: To use Slack to respond to website chats, you start by adding Dossier Chat to your website first. See How to Add Dossier Chat to Your Web Site.