The Dossier team has redesigned the portal so that your teams can more efficiently and easily communicate with customers. We have expanded the feed to show you more conversations at a glance. A new area called Recent Activity shows you instantly when customers communicate with your team, or vice versa. Quick tours guide you through learning how to identify customer emails that need responses. The navigation bar now expands and collapses, so that you can have it open only when you need it. See the picture below for more details.