Reply instantly to customers and website visitors without leaving Slack
Slack gets work done by making internal team communications fast and efficient. Now, with Dossier’s powerful Slack integration, you and your team members can use Slack as your communication tool to respond to all customer emails and website chats.
When you add Dossier chat to your web site, you and your team members can instantly respond to visitor chats in Slack. Dossier also continuously syncs emails from customers to Slack private channels, and you can simply use Slack to respond to email.
With Dossier, Slack channels become account-based channels, containing all your lead and customer conversations, docs and tasks in one place—the Slack channel. When you sign in to Dossier and connect Slack, Dossier sends customer emails into your account-based channels in Slack. Dossier continuously syncs emails and website chats in real time, keeping information up-to-date between Slack and your G Suite (Gmail) or Office 365 (Outlook) inboxes, as well as your website chats.
When a visitor arrives at your website and starts a chat, Dossier creates a new channel in Slack and a workspace for that chat conversation in Dossier.
NOTE: To use Slack to respond to website chats, you start by adding Dossier Chat to your website first. See How to Add Dossier Chat to Your Web Site.