You can see when any employee communicates with any customer or lead.
When your team is working with a growing number of customers, it is hard to keep abreast of the status of specific accounts and contacts. Customer emails are constantly getting forwarded with an “FYI,” and you lose track of which customer or lead that specific email was all about. When working within your own team, it’s also important to know when coworkers are working on specific emails, and keeping on top of when they get completed or reassigned.
The Recent Activity feed highlights all activity with your customers, so that you know within seconds about a customer contacting an employee, an employee responding to a customer, or an employee updating a CRM like Salesforce or HubSpot.