Most people on your team are mere mortals, so we've created the Personal role for them and the super El Presidente role for you. Ok, it’s actually called Collaborator. With this role, you'll see emails from clients even if you were never cc'd, which appeals to account managers, executives, and other customer-obsessed types who just can’t be left out of anything.
Dossier now caters to various team members. We have different experiences for individuals, managers, and shared mailboxes, all on the same ultra-powerful communication platform that improves your team's responsiveness to customers. Individual users with the Personal role stay focused on their work. With the Collaborator role, managers can monitor their team's responses to clients and provide real-time feedback to their employees. With the Mailbox role, you can set up your company’s sales@ or support@ email addresses so they are accessible to everyone on your response team. Dossier also supports Google Group Mailboxes, right out of the box! Just connect your email, and Dossier automatically does the rest.