Building web applications and love Slack so much that you couldn't imagine using that awful helpdesk software that's crushing your soul into little bits with every ticket? Create a smooth, ticketless experience by embedding Slack into your app, so that your customer team can respond in Slack.
Your customers don’t want to fill out forms or send emails and wait for your team to get its act together and email them back hours later. They want relevant, immediate support, acknowledgment within 7 seconds, and a substantive response in the first 60 seconds. Meanwhile, you’re handling support in the old way, and by the time a case gets ticketed and makes its way into your clunky support app, your customer is already offline and unhappy.
With Dossier’s Slack integration for apps, you can chat live with customers who are using your app and provide instant support in dedicated Slack channels. Dossier instantly adds questions from your users in your app or in emails to the Slack channel. Using Slack notifications allows your team to follow up efficiently, since all replies are visible to the Slack team supporting a customer, and you can close requests with a “no ticketing!” experience.