Shared mailboxes–ex. email@example.com, firstname.lastname@example.org, email@example.com – make it easy for your customers to contact you. They allow you to keep all your customer requests organized in one place. For your customers, these email addresses are easy to remember and each department can have their own mailbox, making it fast and cost-effective to set up an incoming channel to listen to and engage with customers.
If you use Google G Suite or Microsoft Office 365 for your business, setting up a Shared Mailbox can be very easy, or very confusing. This is a practical guide to setting up a Shared Mailbox, and outlines four solutions to this age-old problem of a team managing all incoming customer email:
- Sharing an Email Inbox with Your Team
- Google Groups and Outlook Shared Mailboxes
- Shared Mailboxes in Asana
- Shared Mailboxes in Slack
- Google Groups Mailboxes in Asana and Slack
While shared inboxes are easy to set up in Google G Suite or Microsoft Outlook, they keep us mostly in email, or an email-like interface, which is very 20th century. With email, there is no assignment, owners, internal collaboration, or due dates, for instance. However, our modern customer service ethos means that we must apply these concepts to incoming email.
With the introduction of new collaborative platforms like Slack and Asana, there is a faster, more collaborative way to manage shared mailboxes. In this Guide, we will first walk you through setting up a mailbox and then syncing emails to a collaboration platform of your choice.
Read Next: Sharing an Email Inbox with Your Team»